Is it mandatory to register my details to use Lycamobile services?
While it is not mandatory to register your details, we would strongly recommend you do. Registering your number opens up many additional facilities including the ability to manage your Lycamobile account online, the setting up of Auto top-up,collecting itemized bill copies, changing or updating personal information and more.
Why have I been charged for internet access when I use WiFi?
Please note that some handsets switch from WiFi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the data option on your mobile phone while using WiFi.
How can I register my Lycamobile SIM card?
Will a bundle purchase be considered a top-up?
No, a bundle purchase will not be considered as a top-up.
I have topped up before registration; will I be able to get the £2 free credit?
No, you must register before you top-up to be eligible for the 15Kr FREE credit.
How do I get my £2 free credit for registering my SIM?
Once you register your SIM you need to successfully top-up once and contact Customer service and we will add extra credit on your sim card.
Do you provide a Lycamobile SIM with a handset?
No, we only provide a FREE SIM card at the moment.
Do you offer contract services?
No. At the moment we only offer Pay As You Go services, however we do have various offers. See some of our unbeatably low-cost bundles here.
I have credit but I am getting an error when attempting to make a call saying I do not have sufficient credit. Why is this?
Your Lycamobile SIM is set up to let you know when your balance gets below a set level. That is why you may receive this error message. However once you disconnect the first attempt and try again, the call will go through - as long as there is enough credit. If the problem persists, please call Customer Services on 3332 from any Lycamobile number.
I have enough balance on my Lycamobile SIM. Why am I still unable to activate a bundle?
This could possibly be due to an active data connection. Please turn off mobile data and restart your handset.
If the problem continues, please contact Customer Services on 3332 from your Lycamobile.
How can I get a copy of my itemized bill?
To get your itemized billing copy, Please contact Customer Services on 3332 from your Lycamobile. Please note that you need to be a registered customer to get the itemized bill copy.
How can I check my billing details?
How do I check my balance?
You can always check your balance by dialling *102# (or 95#) from your handset. Alternatively, you can call our Automated Voice Response on 3333 (or 94#) from your Lycamobile phone.
How do I check the call rates?
You can check our unbeatably low rates from our website here. Alternatively, you can dial *108* followed by the phone number you wish to call with its country code and then # from your mobile.
E.g. *108*0040377881276# (number is Lycamobile Customer Services).
Why can't I send or receive texts?
Firstly, please make sure you have enough credit to send a text. If you still can’t send or receive texts, please check the Message Centre Number (MCN) in your SMS settings – it should be +46734999990 for Lycamobile Sweden. If you see a different number, enter +46734999990, turn your handset off and on and then retry sending any unsent texts. If the problem remains please contact Customer Services.
How do I activate roaming using Lycamobile?
Roaming services are automated and they should work as soon as you travel abroad. If it seems roaming isn't working, please restart your phone and you should be able to use our roaming services without any problem.
How much does it cost to access my voicemail?
Your Lycamobile voicemail service has been automatically activated. To access your voicemail from your Lycamobile in sweden, dial 3331 (or 91#). Calls to access the voicemail are absolutely free.
I have not used my Lycamobile for a while and it has now stopped working. Why is this?
If you do not make any calls or SMS within a 3 month period your credit will be frozen. If your credit has been frozen you have one month in which you need to top up again, in which case your old credit will be reinstated. If you do not top up within this period your number will be frozen permanently and you will not be able to use your SIM.
Can I send or receive premium texts or make premium rate calls using Lycamobile?
No. Unfortunately we do not offer premium texts or premium calling as part of our product offering.
What mobile handsets can I use with Lycamobile?
Your handset needs to be compatible with internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lycamobile. Please call our Customer Services team on 0852054977 if you are unsure about your handset.
How do I send a text message from the UK to another country with Lycamobile?
Lycamobile works in the same way as other mobiles when it comes to sending international text messages.
Simply text 00 followed by the country code without the first 0, then the area code and then the phone number and press send. Instead of 00 you can also use a "+".
For example, if you are texting someone in Romania, simply text 0040377 881276 (number is Lycamobile Customer Services and is not available to text).
How do I make an international call with Lycamobile?
When it comes to making international calls, Lycamobile works in the same way as other mobiles or landlines.
Simply dial 00 followed by the country code you are calling (e.g. 40 for Romania), then the area code without the first 0 (except Italian landlines where the first 0 is kept) and then the phone number and press the call button. Instead of 00 you can also use a "+" (e.g. +40).
For example, if you were calling Romania from Sweden, you would dial 0040377 881276 (example is Lycamobile Customer Services).
Please note that most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.
Why is there a flashing envelope on my mobile?
The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free up some storage space. The number of messages you can store will vary from one handset to another.
How can I stop receiving unwanted texts or SPAM?
When you receive a text from a company you have not given your number to, this is called SPAM. Unfortunately, Lycamobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messages. These companies have clever ways of getting mobile phone numbers. One way to avoid SPAM is to be careful about what sites you give your mobile number to.
How do I contact someone if I have a problem?
Visit our Contact Us page for full details of the various ways you can get in touch with us.
Are there any monthly or hidden charges?
No, there are no monthly or hidden charges. Every price you see is what you'll pay.
Where can I find my Lycamobile number?
Once you' ve inserted your new Lycamobile SIM, you can view your number by dialling *105#
My Lycamobile is a way of monitoring your calls and texts online. Join today to gain access to lots of useful tools.plus get 15 FREE Kr too.
What should I do if I forget my PIN/PUK codes?
If you activate your SIM PIN code and then enter the wrong PIN code into your Lycamobile three times, your SIM card will automatically lock. If this happens, you must enter your PUK code.
Your PUK code is displayed on the SIM card holder that came in your starter pack. Please keep it for safe keeping.
If not, please call Customer Services on 0852054977 and our friendly team will answer your call.
How can I deactivate my voicemail service?
To deactivate your Lycamobile voicemail service, simply dial *186#.
Where can I buy a Lycamobile SIM or top-up my balance?
You can order a Lycamobile SIM for free here. Top-up vouchers can be purchased from various locations as well as online top up can be done through our website. To find your nearest location, click here.
What should I do if my handset is locked?
If your SIM does not work when you first place it into your handset, it may have a SIM lock. If you have been with your current provider for more than 1 year, this lock can be removed for free. Please contact your current provider directly to request the code which will allow you to remove your SIM lock.
If you have had your handset for less than one year you should ask your handset provider how much it will cost to remove the SIM lock.
Additionally, if your mobile phone screen shows any of the following when you first put your Lycamobile SIM into your phone: 'blocked', 'barred', 'incorrect SIM' or 'SP lock', your mobile may be locked to another network. There are a number of ways to unlock your phone - just call our friendly Customer Services team on 0852054977 for expert advice.
How long can I keep my number for if I don't use any of Lycamobile's services
Normally we will keep your number for 120 days if you do not use our service.