Using Lycamobile is simple, just click below for more information.
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How can I set up Lycamobile to automatically top-up my account once my balance gets too low?
I have changed billing address. How do I update it?
Alternatively, you can also change your address by emailing email@example.com with your full name, date of birth, Lycamobile number and a copy of your utility bill showing the new address.
I am unable to top-up online and the page gives an error. What should I do?
How do I top-up using a credit or a debit card?
My SIM doesn’t work in a specific handset but other SIM cards do. Why is that?
My SIM seems to be damaged and I am not able to connect to the network. What should I do?
Why am I not getting complete coverage in a few places?
Why does my phone show emergency calls only?
My phone is asking for a PIN number while saving the settings. What is my PIN number?
Is a username and password mandatory?
Can I get the settings in my email so I can do it myself?
Do I have to manually input settings on my handset to access the internet?
Will I be able to access data in 4G?
Will I be able to use the Internet on my Blackberry or dongle?
Will I be able to access the Internet while roaming?
Why am I unable to access the internet even though I have a data bundle active?
Why do I get messages for GPRS settings?
My internet has stopped working. What should I do?
Can I use VoIP Services on my Lycamobile?
Number Transfer / SIM Transfer
I wish to port-out my number to another service provider. How do I do that?
I have an active bundle on my old number and my new number; if I make a SIM transfer, can I retain both the bundles?
How can I transfer the balance from my previous Lycamobile number to my current one?
Do I get any benefits if I transfer my number to Lycamobile?
For more details please visit our website.
How quickly will a port-in request be completed?
Can I top-up my Lycamobile SIM card before I complete the port-in procedure?
When I port-in from another network, can I transfer the credit that’s on my old SIM card?
How can I transfer my number from my current network to the Lycamobile network?
After I report my SIM card as lost, will incoming calls be blocked?
I lost my SIM card and would like to claim insurance. What should I do?
I have lost my SIM card and would like to block it to avoid someone using it. Is this possible?
My SIM card is lost/ stolen. How do I prevent someone else from using it?
I’ve lost my SIM card and want all my contacts back. Is this possible?
I lost my SIM card and want the same number back. Is this possible?
Once you have the new SIM card, please call Customer Services on 3332 (if calling from a Lycamobile) or 0852054977 (if calling from any other number) with your PUK number and we will help in transferring your old number to your new SIM within 24 hours.
Bundles and Rates
I have been using the same bundle for a long time. Why has it now changed?
As an MVNO, our rates are subject to market conditions and rate fluctuations and we are constantly updating our products to ensure that we offer the best value for money to our customers.
My bundle has been renewed by debiting the cost from my bank account. Why is this?
However, you do also have the option to cancel Auto-renewal by dialling *190# at least 24 hours before the bundle expiry date.
Where can I find the details of the bundle?
I’ve activated the wrong bundle, what do I do?
Can I use these minutes to call other countries?
I have activated a bundle and have used all the allowance. Can I activate the same bundle again?
Can minutes be carried forward to the next month if they're not used?
Does a bundle have an expiry date?
Will I be able to activate the bundle with my promotional balance?
Will I get a confirmation message after a bundle is activated?
How do I check if a bundle is active on my Lycamobile?
How do I activate a national bundle on my Lycamobile?
How can I receive texts with Lycamobile offers and promotions?
Is it mandatory to register my details to use Lycamobile services?
Why have I been charged for internet access when I use WiFi?
How can I register my Lycamobile SIM card?
Will a bundle purchase be considered a top-up?
I have topped up before registration; will I be able to get the £2 free credit?
How do I get my £2 free credit for registering my SIM?
Do you provide a Lycamobile SIM with a handset?
Do you offer contract services?
I have credit but I am getting an error when attempting to make a call saying I do not have sufficient credit. Why is this?
I have enough balance on my Lycamobile SIM. Why am I still unable to activate a bundle?
If the problem continues, please contact Customer Services on 3332 from your Lycamobile.
How can I get a copy of my itemized bill?
How can I check my billing details?
How do I check my balance?
How do I check the call rates?
E.g. *108*0040377881276# (number is Lycamobile Customer Services).
Why can't I send or receive texts?
How do I activate roaming using Lycamobile?
How much does it cost to access my voicemail?
I have not used my Lycamobile for a while and it has now stopped working. Why is this?
Can I send or receive premium texts or make premium rate calls using Lycamobile?
What mobile handsets can I use with Lycamobile?
How do I send a text message from the UK to another country with Lycamobile?
Simply text 00 followed by the country code without the first 0, then the area code and then the phone number and press send. Instead of 00 you can also use a “+”.
For example, if you are texting someone in Romania, simply text 0040377 881276 (number is Lycamobile Customer Services and is not available to text).
How do I make an international call with Lycamobile?
Simply dial 00 followed by the country code you are calling (e.g. 40 for Romania), then the area code without the first 0 (except Italian landlines where the first 0 is kept) and then the phone number and press the call button. Instead of 00 you can also use a “+” (e.g. +40).
For example, if you were calling Romania from Sweden, you would dial 0040377 881276 (example is Lycamobile Customer Services).
Please note that most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.
Why is there a flashing envelope on my mobile?
How can I stop receiving unwanted texts or SPAM?
How do I contact someone if I have a problem?
Are there any monthly or hidden charges?
Where can I find my Lycamobile number?
What is My Lycamobile?
What should I do if I forget my PIN/PUK codes?
Your PUK code is displayed on the SIM card holder that came in your starter pack. Please keep it for safe keeping.
If not, please call Customer Services on 0852054977 and our friendly team will answer your call.
How can I deactivate my voicemail service?
Where can I buy a Lycamobile SIM or top-up my balance?
What should I do if my handset is locked?
If you have had your handset for less than one year you should ask your handset provider how much it will cost to remove the SIM lock.
Additionally, if your mobile phone screen shows any of the following when you first put your Lycamobile SIM into your phone: ‘blocked’, ‘barred’, ‘incorrect SIM’ or ‘SP lock’, your mobile may be locked to another network. There are a number of ways to unlock your phone – just call our friendly Customer Services team on 0852054977 for expert advice.